Built from official NHTSA complaint and recall data · data through 07/14/2026
Source: U.S. NHTSA complaint & recall data. Complaints are unverified reports from vehicle owners — a complaint is not a confirmed defect.
The most-reported problem — Power Train (53.3% of complaints) — is covered by 1 NHTSA recall campaign.
Power Train complaints here are 6.3× the median for that category across the 2391 model-years tracked on this site.
2 of the 6 most-reported categories on this page are backed by a recall or open investigation; the other 4 rest on owner reports alone.
| Complaint category | Reports | Official status | Reference |
|---|---|---|---|
| Power Train | 138 · 53.3% | Recalled | Recall 26V290000 |
| Engine | 36 · 13.9% | No official action | — |
| Electrical System | 32 · 12.4% | No official action | — |
| Service Brakes | 22 · 8.5% | No official action | — |
| Steering | 18 · 6.9% | Recalled | Recall 19V637000 |
| Fuel/propulsion System | 9 · 3.5% | No official action | — |
Recalled = an NHTSA safety recall covers this category, so a free repair exists. Under investigation = NHTSA has an open probe but no recall yet. Investigation closed = NHTSA examined it and closed the probe — this is not a defect finding; where a closed probe led to a recall we name the campaign. Not available = recall or investigation data could not be confirmed for this vehicle — it is not a “no”. Categories are matched by NHTSA's top-level component. Check your VIN at nhtsa.gov/recalls.
Percentages are the share of the 259 complaints citing each component; one complaint can cite several components. “Unspecified / other” is NHTSA’s own catch-all category — we show it rather than hide it.
NHTSA campaign 20V191000 · 2020 · reported 09/10/2020
The lingering rearview image can distract the driver, increasing the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: YES
NHTSA campaign 19V637000 · 2019 · reported 08/29/2019
A loss of steering control increases the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 26V290000 · 2026 · reported 05/07/2026
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
Park it Park outside Specimen badges — shown on a recall card only when NHTSA sets the flag. None of the campaigns above carries either flag. Always check your own vehicle by VIN at nhtsa.gov/recalls.
“The power transfer unit failed, requiring a replacement of the power transfer case. It is still on the vehicle and has not been replaced yet…”NHTSA complaint 11606219 — filed 08/02/2024 · POWER TRAIN
“The contact owns a 2020 Jeep Cherokee. The contact stated while driving 60 MPH, the transmission failed without warning and the RPM became extremely elevated…”NHTSA complaint 11597873 — filed 07/01/2024 · POWER TRAIN
“The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the "Service Four Wheel Drive" message remained displayed. The vehicle…”NHTSA complaint 11573630 — filed 02/23/2024 · POWER TRAIN
Excerpts are shortened and scrubbed of personal details; they are individual, unverified reports.
Power train issues are the most-reported category, cited in 138 of 259 NHTSA complaints (53.3%), followed by engine (36), unspecified/other issues (34), electrical system (32). Complaints are unverified owner reports.
259 complaints were on file with NHTSA as of 07/14/2026. Of those, 9 involved a crash, 5 involved a fire, and 9 reported injuries. No deaths were reported.
Yes — 3 NHTSA safety recall campaigns, including campaign 20V191000. Recall repairs are free at authorized dealers. Check your specific vehicle by VIN at nhtsa.gov/recalls.
2 of the 6 most-reported complaint categories on this page are backed by an NHTSA safety recall or open investigation; the rest are unverified owner reports. A recall means a free repair is available at authorized dealers.
No. Complaints are reports submitted by consumers to NHTSA. NHTSA does not verify individual complaints, and a complaint is not proof that a defect exists.
