Built from official NHTSA complaint and recall data · data through 07/14/2026
High complaint levelIts most-reported problem — Electrical System — runs 3.1× the fleet median for that category across the 2547 model-years tracked on this site.
795Complaints
7Recalls
38Crashes
32Fires
35Injured
0Deaths
Source: U.S. NHTSA complaint & recall data. Complaints are unverified reports from vehicle owners — a complaint is not a confirmed defect.
Is this problem acknowledged?
The most-reported problem — Electrical System (31.1% of complaints) — is covered by 1 NHTSA recall campaign.
Electrical System complaints here are 3.1× the median for that category across the 2547 model-years tracked on this site.
4 of the 6 most-reported categories on this page are backed by a recall or open investigation; the other 2 rest on owner reports alone.
Complaint category
Reports
Official status
Reference
Electrical System
247 · 31.1%
Recalled
Recall 14V400000
Engine
75 · 9.4%
Recalled
Recall 15V701000 · Recall 09V116000
Exterior Lighting
48 · 6%
Investigation closed
PE06017
Engine And Engine Cooling
45 · 5.7%
Recalled
Recall 15V701000 · Recall 09V116000
Exterior Lighting:headlights
38 · 4.8%
Investigation closed
PE06017
Steering
37 · 4.7%
Recalled
Recall 09E005000 · Recall 08E063000
Recalled = an NHTSA safety recall covers this category, so a free repair exists. Under investigation = NHTSA has an open probe but no recall yet. Investigation closed = NHTSA examined it and closed the probe — this is not a defect finding; where a closed probe led to a recall we name the campaign. Not available = recall or investigation data could not be confirmed for this vehicle — it is not a “no”. Categories are matched by NHTSA's top-level component. Check your VIN at nhtsa.gov/recalls.
Percentages are the share of the 795 complaints citing each component; one complaint can cite several components. “Unspecified / other” is NHTSA’s own catch-all category — we show it rather than hide it.
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS AND THE AIR BAG CUSHION WOULD NOT INFLATE FULLY, REDUCING THE CAPABILITY OF THE BAG TO PROTECT THE DRIVER. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
Park itPark outside Specimen badges — shown on a recall card only when NHTSA sets the flag. None of the campaigns above carries either flag. Always check your own vehicle by VIN at nhtsa.gov/recalls.
What owners report
“MY 2002 CHEVY IMPALA LS HAS HAD A PROBLEM, SINCE BUYING IT IN MAY 2002, WITH THE HEADLIGHTS DIMMING TO THE POINT OF CUTOFF THEN…”NHTSA complaint 10039361 — filed 09/23/2003 · ELECTRICAL SYSTEM
“I WANTED HIM TO CHECK MY DRIVER SIDE BACK DOOR BECAUSE IT WOULDN'T OPEN VERY EASILY AT TIMES, AND THE WINDOW TO THAT SAME DOOR…”NHTSA complaint 10018535 — filed 05/12/2003 · ELECTRICAL SYSTEM
Excerpts are shortened and scrubbed of personal details; they are individual, unverified reports.
Complaint trend by year filed
Frequently asked questions
What are the most common problems with the 2002 Chevrolet Impala?
Electrical system issues are the most-reported category, cited in 247 of 795 NHTSA complaints (31.1%), followed by engine (75), exterior lighting (48), engine and engine cooling (45). Complaints are unverified owner reports.
How many complaints does the 2002 Chevrolet Impala have?
795 complaints were on file with NHTSA as of 07/14/2026. Of those, 38 involved a crash, 32 involved a fire, and 35 reported injuries. No deaths were reported.
Does the 2002 Chevrolet Impala have any recalls?
Yes — 7 NHTSA safety recall campaigns, including campaign 14V400000. Recall repairs are free at authorized dealers. Check your specific vehicle by VIN at nhtsa.gov/recalls.
Has NHTSA acted on the 2002 Chevrolet Impala's reported problems?
4 of the 6 most-reported complaint categories on this page are backed by an NHTSA safety recall or open investigation; the rest are unverified owner reports. A recall means a free repair is available at authorized dealers.
Is a complaint proof of a defect?
No. Complaints are reports submitted by consumers to NHTSA. NHTSA does not verify individual complaints, and a complaint is not proof that a defect exists.
About this data — Complaint figures on this page are consumer reports submitted to the National Highway Traffic Safety Administration (NHTSA), a U.S. government agency. NHTSA does not verify individual complaints; a complaint is not proof that a defect exists, and counts reflect what owners chose to report, not confirmed failure rates. Recall information comes from official NHTSA safety recall campaigns; recall repairs are free at authorized dealers. Always check your specific vehicle by VIN at nhtsa.gov/recalls. CarModelProblems.com is an independent site and is not affiliated with NHTSA or any vehicle manufacturer. Data through 07/14/2026.
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