Built from official NHTSA complaint and recall data · data through 07/14/2026
Source: U.S. NHTSA complaint & recall data. Complaints are unverified reports from vehicle owners — a complaint is not a confirmed defect.
The most-reported problem — Service Brakes (43.8% of complaints) — is covered by 1 NHTSA recall campaign.
Service Brakes complaints here are 6.8× the median for that category across the 2075 model-years tracked on this site.
3 of the 6 most-reported categories on this page are backed by a recall or open investigation; the other 3 rest on owner reports alone.
| Complaint category | Reports | Official status | Reference |
|---|---|---|---|
| Service Brakes | 99 · 43.8% | Recalled | Recall 19V904000 |
| Air Bags | 85 · 37.6% | Recalled | Recall 21V158000 · Recall 21V081000 · Recall 18V046000 · Recall 17V024000 · Recall 16V384000 |
| Service Brakes, Hydraulic | 15 · 6.6% | Recalled | Recall 19V904000 |
| Vehicle Speed Control | 10 · 4.4% | Investigation closed | EA12009 → recall 14E028000 · PE10019 |
| Engine | 5 · 2.2% | No official action | — |
| Power Train | 4 · 1.8% | No official action | — |
Recalled = an NHTSA safety recall covers this category, so a free repair exists. Under investigation = NHTSA has an open probe but no recall yet. Investigation closed = NHTSA examined it and closed the probe — this is not a defect finding; where a closed probe led to a recall we name the campaign. Not available = recall or investigation data could not be confirmed for this vehicle — it is not a “no”. Categories are matched by NHTSA's top-level component. Check your VIN at nhtsa.gov/recalls.
Percentages are the share of the 226 complaints citing each component; one complaint can cite several components. “Unspecified / other” is NHTSA’s own catch-all category — we show it rather than hide it.
NHTSA campaign 21V158000 · 2021 · reported 03/10/2021
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 21V081000 · 2021 · reported 02/16/2021
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 19V904000 · 2019 · reported 12/18/2019
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 18V046000 · 2018 · reported 01/11/2018
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. Recall repairs are free at authorized dealers.
Park it · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 17V024000 · 2017 · reported 01/10/2017
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death. Recall repairs are free at authorized dealers.
Park it · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 16V384000 · 2016 · reported 05/31/2016
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death. Recall repairs are free at authorized dealers.
Park it · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 14E028000 · 2014 · reported 05/29/2014
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
“MY DAUGHTER HIT HER BRAKES HARD WHILE DRIVING ON ICY ROADS, AND THEREAFTER EXPERIENCED THE BRAKE PEDAL GOING TO THE FLOOR AND INCREASED STOPPING DISTANCES…”NHTSA complaint 11080695 — filed 03/21/2018 · SERVICE BRAKES
“THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF BRAKE PRESSURE. THE BRAKE PEDAL TRAVELED TO THE…”NHTSA complaint 11057998 — filed 01/02/2018 · SERVICE BRAKES
“I HAVE BEEN HAVING AN ONGOING ISSUE WITH MY BRAKING SYSTEM ON THE 2009 MERCURY MILAN. IT USUALLY STARTS AS HAVING TO ACTIVATE THE BRAKES…”NHTSA complaint 11055133 — filed 12/17/2017 · SERVICE BRAKES
Excerpts are shortened and scrubbed of personal details; they are individual, unverified reports.
Service brakes issues are the most-reported category, cited in 99 of 226 NHTSA complaints (43.8%), followed by air bags (85), service brakes, hydraulic (15), vehicle speed control (10). Complaints are unverified owner reports.
226 complaints were on file with NHTSA as of 07/14/2026. Of those, 12 involved a crash, 1 involved a fire, and 5 reported injuries. No deaths were reported.
Yes — 7 NHTSA safety recall campaigns, including campaign 21V158000. Recall repairs are free at authorized dealers. Check your specific vehicle by VIN at nhtsa.gov/recalls.
3 of the 6 most-reported complaint categories on this page are backed by an NHTSA safety recall or open investigation; the rest are unverified owner reports. A recall means a free repair is available at authorized dealers.
No. Complaints are reports submitted by consumers to NHTSA. NHTSA does not verify individual complaints, and a complaint is not proof that a defect exists.
