Built from official NHTSA complaint and recall data · data through 07/13/2026
High complaint levelIts most-reported problem — Power Train:automatic Transmission — runs 4.8× the fleet median for that category across the 2391 model-years tracked on this site.
3,293Complaints
10Recalls
144Crashes
57Fires
186Injured
5Deaths
Source: U.S. NHTSA complaint & recall data. Complaints are unverified reports from vehicle owners — a complaint is not a confirmed defect.
Is this problem acknowledged?
The most-reported problem — Power Train:automatic Transmission (26.9% of complaints) — was examined in a now-closed NHTSA investigation that did not result in a recall.
Power Train:automatic Transmission complaints here are 4.8× the median for that category across the 2391 model-years tracked on this site.
1 of the 6 most-reported categories on this page are backed by a recall or open investigation; the other 5 rest on owner reports alone.
Complaint category
Reports
Official status
Reference
Power Train:automatic Transmission
887 · 26.9%
Investigation closed
EA09013
Power Train
286 · 8.7%
Investigation closed
EA09013
Suspension:rear
192 · 5.8%
No official action
—
Structure:body:hatchback/liftgate:hinge And Attachments
166 · 5%
Recalled
Recall 03V094000 · Recall 04V442000
Power Train:driveline:differential Unit
160 · 4.9%
Investigation closed
EA09013
Suspension
115 · 3.5%
No official action
—
Recalled = an NHTSA safety recall covers this category, so a free repair exists. Under investigation = NHTSA has an open probe but no recall yet. Investigation closed = NHTSA examined it and closed the probe — this is not a defect finding; where a closed probe led to a recall we name the campaign. Not available = recall or investigation data could not be confirmed for this vehicle — it is not a “no”. Categories are matched by NHTSA's top-level component. Check your VIN at nhtsa.gov/recalls.
Percentages are the share of the 3,293 complaints citing each component; one complaint can cite several components. “Unspecified / other” is NHTSA’s own catch-all category — we show it rather than hide it.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
Park itPark outside Specimen badges — shown on a recall card only when NHTSA sets the flag. None of the campaigns above carries either flag. Always check your own vehicle by VIN at nhtsa.gov/recalls.
What owners report
“BECAUSE IT PERFORMED AS IF IT WERE IN NEUTRAL WHILE IN DRIVE COMING FROM A STOP, I NEARLY ROLLED INTO VEHICLES BEHIND ME THEN WHEN…”NHTSA complaint 765001 — filed 07/31/2002 · POWER TRAIN:AUTOMATIC TRANSMISSION
“WHEN AT STOP SIGN OR SWITCHING FROM BRAKE TO GAS PEDAL TRUCK WOULD ROLL EITHER FORWARD OR BACKWARDS BECAUSE OF TRANSMISSION HESITATION. TRANSMISSION HAS BEEN…”NHTSA complaint 8014619 — filed 07/24/2002 · POWER TRAIN:AUTOMATIC TRANSMISSION
“VEHICLE EXPERIENCES PERIODS OF STALLING AT LOW SPEEDS. APPLYING BRAKES THERE IS A LOSS OF BRAKES AND STEERING. NO PRIOR WARNING BEFORE STALLING. EXISTING PROBLEM…”NHTSA complaint 8014371 — filed 07/19/2002 · POWER TRAIN:AUTOMATIC TRANSMISSION
Excerpts are shortened and scrubbed of personal details; they are individual, unverified reports.
Complaint trend by year filed
Frequently asked questions
What are the most common problems with the 2002 Ford Explorer?
Power train:automatic transmission issues are the most-reported category, cited in 887 of 3,293 NHTSA complaints (26.9%), followed by power train (286), suspension:rear (192), structure:body:hatchback/liftgate:hinge and attachments (166). Complaints are unverified owner reports.
How many complaints does the 2002 Ford Explorer have?
3,293 complaints were on file with NHTSA as of 07/13/2026. Of those, 144 involved a crash, 57 involved a fire, and 186 reported injuries. 5 deaths were reported.
Does the 2002 Ford Explorer have any recalls?
Yes — 10 NHTSA safety recall campaigns, including campaign 06E049000. Recall repairs are free at authorized dealers. Check your specific vehicle by VIN at nhtsa.gov/recalls.
Has NHTSA acted on the 2002 Ford Explorer's reported problems?
1 of the 6 most-reported complaint categories on this page is backed by an NHTSA safety recall or open investigation; the rest are unverified owner reports. A recall means a free repair is available at authorized dealers.
Is a complaint proof of a defect?
No. Complaints are reports submitted by consumers to NHTSA. NHTSA does not verify individual complaints, and a complaint is not proof that a defect exists.
About this data — Complaint figures on this page are consumer reports submitted to the National Highway Traffic Safety Administration (NHTSA), a U.S. government agency. NHTSA does not verify individual complaints; a complaint is not proof that a defect exists, and counts reflect what owners chose to report, not confirmed failure rates. Recall information comes from official NHTSA safety recall campaigns; recall repairs are free at authorized dealers. Always check your specific vehicle by VIN at nhtsa.gov/recalls. CarModelProblems.com is an independent site and is not affiliated with NHTSA or any vehicle manufacturer. Data through 07/13/2026.
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