Built from official NHTSA complaint and recall data · data through 07/14/2026
Source: U.S. NHTSA complaint & recall data. Complaints are unverified reports from vehicle owners — a complaint is not a confirmed defect.
The most-reported problem — Service Brakes (27.8% of complaints) — has no NHTSA recall or open investigation on file.
Service Brakes complaints here are 3.8× the median for that category across the 2075 model-years tracked on this site.
3 of the 6 most-reported categories on this page are backed by a recall or open investigation; the other 3 rest on owner reports alone.
| Complaint category | Reports | Official status | Reference |
|---|---|---|---|
| Service Brakes | 47 · 27.8% | No official action | — |
| Electrical System | 41 · 24.3% | No official action | — |
| Engine | 29 · 17.2% | Recalled | Recall 15V431000 |
| Steering | 23 · 13.6% | Recalled | Recall 16V273000 · Recall 11V315000 |
| Power Train | 16 · 9.5% | No official action | — |
| Air Bags | 14 · 8.3% | Recalled | Recall 17V432000 |
Recalled = an NHTSA safety recall covers this category, so a free repair exists. Under investigation = NHTSA has an open probe but no recall yet. Investigation closed = NHTSA examined it and closed the probe — this is not a defect finding; where a closed probe led to a recall we name the campaign. Not available = recall or investigation data could not be confirmed for this vehicle — it is not a “no”. Categories are matched by NHTSA's top-level component. Check your VIN at nhtsa.gov/recalls.
Percentages are the share of the 169 complaints citing each component; one complaint can cite several components. “Unspecified / other” is NHTSA’s own catch-all category — we show it rather than hide it.
NHTSA campaign 17V432000 · 2017 · reported 07/07/2017
Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 16V273000 · 2016 · reported 05/06/2016
A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 15V431000 · 2015 · reported 07/07/2015
If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 11V315000 · 2011 · reported 06/08/2011
A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM.… Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
Park it Park outside Specimen badges — shown on a recall card only when NHTSA sets the flag. None of the campaigns above carries either flag. Always check your own vehicle by VIN at nhtsa.gov/recalls.
“THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED. THE FRONT END SHOOK AND VIBRATED OUT OF CONTROL. THE…”NHTSA complaint 10966541 — filed 03/17/2017 · SERVICE BRAKES
“THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE…”NHTSA complaint 10953723 — filed 02/09/2017 · SERVICE BRAKES
“MY HUSBAND AND MYSELF PURCHASED OUR 2011 DODGE JOURNEY RT 2 YRS AGO AND WAS SOLD ON HOW GREAT THIS TRUCK WAS. SINCE THEN WE…”NHTSA complaint 10934480 — filed 12/10/2016 · SERVICE BRAKES
Excerpts are shortened and scrubbed of personal details; they are individual, unverified reports.
Service brakes issues are the most-reported category, cited in 47 of 169 NHTSA complaints (27.8%), followed by electrical system (41), engine (29), steering (23). Complaints are unverified owner reports.
169 complaints were on file with NHTSA as of 07/14/2026. Of those, 7 involved a crash, 4 involved a fire, and 10 reported injuries. No deaths were reported.
Yes — 4 NHTSA safety recall campaigns, including campaign 17V432000. Recall repairs are free at authorized dealers. Check your specific vehicle by VIN at nhtsa.gov/recalls.
3 of the 6 most-reported complaint categories on this page are backed by an NHTSA safety recall or open investigation; the rest are unverified owner reports. A recall means a free repair is available at authorized dealers.
No. Complaints are reports submitted by consumers to NHTSA. NHTSA does not verify individual complaints, and a complaint is not proof that a defect exists.
